Customer Satisfaction

February 5, 2018

Name, Not a Number: The Importance of Recognition

Have you ever been at a doctor’s office where you sign in and sit down, but nobody acknowledges you until they call for the doctor’s 3:30 […]
December 22, 2017

Some Feedback on Feedback

A friend of mine recently had his car repaired at a local repair shop. He was pleased with the work, but the situation then became a […]
September 22, 2017

Are You Relevant?

According to the Oxford English Dictionary “relevance” is defined as “the state of being closely connected or appropriate to the matter in hand.” We experience the […]
May 23, 2017

Diagnostics: It’s all About Questions and Answers

You can take your car in for a diagnostic test to find out why it veers to the right, or your computer to an IT whiz […]
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