Customer Satisfaction

April 27, 2018

The Best You Can Be

A young woman in Philadelphia took her car in for repairs and while she was waiting, the mechanic discussed a property across the street and how […]
February 5, 2018

Name, Not a Number: The Importance of Recognition

Have you ever been at a doctor’s office where you sign in and sit down, but nobody acknowledges you until they call for the doctor’s 3:30 […]
December 22, 2017

Some Feedback on Feedback

A friend of mine recently had his car repaired at a local repair shop. He was pleased with the work, but the situation then became a […]
September 22, 2017

Are You Relevant?

According to the Oxford English Dictionary “relevance” is defined as “the state of being closely connected or appropriate to the matter in hand.” We experience the […]
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