Customer Satisfaction

September 22, 2017

Are You Relevant?

According to the Oxford English Dictionary “relevance” is defined as “the state of being closely connected or appropriate to the matter in hand.” We experience the […]
May 23, 2017

Diagnostics: It’s all About Questions and Answers

You can take your car in for a diagnostic test to find out why it veers to the right, or your computer to an IT whiz […]
April 26, 2017

What Does Value Mean to You?

How much? It’s one of the shortest, but most commonly asked, questions in business transactions. As consumers, it is ingrained in us, to look at prices, […]
March 24, 2017

Let’s Talk Empathy: It’s Important in Business

When you run a business, you make connections with people all the time, some of which develop into stronger bonds than others. What makes the difference? […]
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