customer satisfaction

March 7, 2017

The Art of Listening

Do you suffer from Glossophobia?  Not to worry, statistics show that 75% of people do to some extent. Glossophobia is fear of public speaking. That does […]
February 3, 2017

The Significance of Asking the Right Questions

People ask questions because they want to learn, they want to better understand someone or something. In business, we want to learn more about our customers, […]
December 12, 2016

Extended Families Extend Farther Than You Think

The holiday season brings families together, if not always in person, certainly in our hearts and their thoughts. It’s a time in which families should put […]
November 8, 2016

Who’s to Blame?

Along with love, pleasure, anger and dismay, one of the characteristics we share, as human beings, is blame. It’s human nature to ask “Who did that? […]
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