The house we bought approximately 2 years ago had replacement windows that were installed by this company over 10 years ago. The latches that attach the upper part of the window to the frame had broken due to owner misuse/abuse causing the windows to flop open whenever they were unlocked.
I called Mr. Kelemer earlier this afternoon and left a message describing the problem. He returned my call within a half hour and asked me to email pictures of the broken part so that he can identify the proper replacement piece. Within 5 minutes of my email, he called me back saying that he had the parts in stock and would gladly do the replacement for free. Sure enough, within 30 minutes, he came by my house and did the repair free of charge as promised.
This is an outstanding level of service and speaks to the quality of the company and their product. Who ever heard of a company offering 10+ year warranty on a product even after change of ownership and owner error! I couldn’t be more pleased and strongly recommend this company without hesitation!