Questions to Ask Every Replacement Window Contractors
Quality and Dependability on Every Window Installation Since 1999
Not All Replacement Window Contractors Are Created Equal…
Here Are Some Very Important Questions You Should Ask
Every Window Installation Company
Before You Make Your Choice
Unfortunately, some companies will say just about anything to land your job.
We’ve been in the vinyl replacement window business since 1999 and here’s what we’ve noticed about the “Good Guys” in our industry. They can easily answer these questions and back it up in writing.
We recommend that you thoroughly check out every window installation contractor you consider in these 3 areas:
- Reputation and Financial Condition
- Experience, Training and Window Installation Process
- Service and Warranty
Don’t be embarrassed to ask every window contractor these questions. It’s your hard-earned money.
Make sure they put their answers in writing because anyone can say anything. Lots of folks have been taken by a contractor that was polite and “seemed nice”.
We will provide you all of our written answers to these questions and more at our first meeting. You can also check out our FAQ to learn more about The Kelemer Brothers. Click here for FAQs..
Asking these questions will quickly weed out the guys that do this as a sideline to their regular business of remodeling or roofing or siding or even painting.
Poorly designed or installed windows or sliding patio doors or steel entry doors will cost you more in energy even if they are supposed to save you money.
Reputation and Financial Condition of the Window Installation Company
- What is your State of Maryland home improvement contractor number?
- What levels of business insurance do you carry?
- Will you provide us with at least 20 customer references?
- Do you have supplier and bank references?
- What professional organization(s) are you a member of?
- What is your rating with the Better Business Bureau?
- Have you ever filed for bankruptcy for any company that you owned or partially owned that did contracting work for homeowners?
Experience, Training and Window Installation Process
- How many replacement windows do you install each year?
- Do you provide any other home contracting services?
- Are you certified by any manufacturers in window installation?
- Will you provide a detailed breakdown of the window installation process?
- Will you provide us with your certification in Lead Safe Work Practices as required by Federal Law as of April 22, 2010?
- Will you provide me with a copy of your company policy on the use of drugs and alcohol by your crews?
- Who will be supervising my project?
Service Warranty
- Do you provide a price guaranty in writing?
- How long is your installation warranty? And is it in writing?
- Have you ever replaced a window without charge after the warranty period?
- How many hours a day can I reach you on your mobile phone?
- How much of a deposit do you require in your agreement?
- What methods of payment do you accept?
Prior to our first meeting we will provide you with our consumer checklist. We encourage you carefully review it along with our proof of compliance and to ask any other questions you have for us.
As they say “talk is cheap”. The “Good Guys” will put their answers in writing and commit to it. We have since 1999.
If you are ready to replace your windows or install a new sliding patio door or steel entry door all we ask is that you include us in the companies you speak to.
We service Baltimore, Montgomery, Howard, Harford and Anne Arundel counties.
Thanks for your time and we look forward to making you our next satisfied customer.
