Customer Satisfaction

March 24, 2020

Uncertainty

What does uncertainty mean and why does it make us so uncomfortable? Uncertainty means not knowing what will come next. It’s unsettling, a bit scary and […]
December 19, 2019
front windows installation

Integrity: Do you recognize it in others? Do You Have It?

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” Donald A. Adams People […]
September 6, 2019
new windows installation baltimore md

It’s a Balance: And I Got Caught in the Middle

Recently, I had a situation in which my car, a Honda Acura, was making some odd noises. Since I had a feeling this might be something […]
June 26, 2019
Empowering Customers

Empowering Customers: It Works

A couple, Dan and Deborah, walk into a car dealership and, after looking for some models, they sit down with the sales person who is eager […]
May 1, 2019
hands showing teamwork

Business Success: It Starts with Good Leaders

As customers, most people have had both good and bad experience with businesses, whether buying at a retail store, ordering in a restaurant or having home […]
January 29, 2019

Five Billion Solutions – Still Not Enough

If you google the word solutions, you will find over four billion results, many of them from companies that specialize in providing solutions.  From fashion, to […]
November 19, 2018

You Can’t Take It With You

If you’ve ever seen someone complain about a pricey cup of coffee and then get into a BMW and angrily zoom off, you may wonder why […]
September 25, 2018

A Prayer About Integrity

Perhaps you’ve noticed it at your doctor’s office, on the wall between the diplomas and other accomplishments. It’s a prayer called the Physician’s Prayer by Maimonides, […]
June 27, 2018

Summer is Here: Time to Embrace the Warmth

As we approach summer, you’ll find that with the warmer weather comes a warmer personality from most people. We tend to be more upbeat and ready […]
April 27, 2018

The Best You Can Be

A young woman in Philadelphia took her car in for repairs and while she was waiting, the mechanic discussed a property across the street and how […]
February 5, 2018

Name, Not a Number: The Importance of Recognition

Have you ever been at a doctor’s office where you sign in and sit down, but nobody acknowledges you until they call for the doctor’s 3:30 […]
December 22, 2017

Some Feedback on Feedback

A friend of mine recently had his car repaired at a local repair shop. He was pleased with the work, but the situation then became a […]
September 22, 2017

Are You Relevant?

According to the Oxford English Dictionary “relevance” is defined as “the state of being closely connected or appropriate to the matter in hand.” We experience the […]
May 23, 2017

Diagnostics: It’s all About Questions and Answers

You can take your car in for a diagnostic test to find out why it veers to the right, or your computer to an IT whiz […]
April 26, 2017

What Does Value Mean to You?

How much? It’s one of the shortest, but most commonly asked, questions in business transactions. As consumers, it is ingrained in us, to look at prices, […]
March 24, 2017

Let’s Talk Empathy: It’s Important in Business

When you run a business, you make connections with people all the time, some of which develop into stronger bonds than others. What makes the difference? […]
March 7, 2017

The Art of Listening

Do you suffer from Glossophobia?  Not to worry, statistics show that 75% of people do to some extent. Glossophobia is fear of public speaking. That does […]
February 3, 2017

The Significance of Asking the Right Questions

People ask questions because they want to learn, they want to better understand someone or something. In business, we want to learn more about our customers, […]
December 12, 2016

Extended Families Extend Farther Than You Think

The holiday season brings families together, if not always in person, certainly in our hearts and their thoughts. It’s a time in which families should put […]
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