Customer Satisfaction

September 6, 2019
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It’s a Balance: And I Got Caught in the Middle

Recently, I had a situation in which my car, a Honda Acura, was making some odd noises. Since I had a feeling this might be something […]
June 26, 2019
Empowering Customers

Empowering Customers: It Works

A couple, Dan and Deborah, walk into a car dealership and, after looking for some models, they sit down with the sales person who is eager […]
May 1, 2019

Business Success: It Starts with Good Leaders

As customers, most people have had both good and bad experience with businesses, whether buying at a retail store, ordering in a restaurant or having home […]
January 29, 2019

Five Billion Solutions – Still Not Enough

If you google the word solutions, you will find over four billion results, many of them from companies that specialize in providing solutions.  From fashion, to […]
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