Customer Satisfaction

March 24, 2020

Uncertainty

What does uncertainty mean and why does it make us so uncomfortable? Uncertainty means not knowing what will come next. It’s unsettling, a bit scary and […]
December 19, 2019
front windows installation

Integrity: Do you recognize it in others? Do You Have It?

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” Donald A. Adams People […]
September 6, 2019
new windows installation baltimore md

It’s a Balance: And I Got Caught in the Middle

Recently, I had a situation in which my car, a Honda Acura, was making some odd noises. Since I had a feeling this might be something […]
June 26, 2019
Empowering Customers

Empowering Customers: It Works

A couple, Dan and Deborah, walk into a car dealership and, after looking for some models, they sit down with the sales person who is eager […]
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