customer interaction

December 19, 2019
front windows installation

Integrity: Do you recognize it in others? Do You Have It?

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” Donald A. Adams People […]
September 6, 2019
new windows installation baltimore md

It’s a Balance: And I Got Caught in the Middle

Recently, I had a situation in which my car, a Honda Acura, was making some odd noises. Since I had a feeling this might be something […]
June 26, 2019
Empowering Customers

Empowering Customers: It Works

A couple, Dan and Deborah, walk into a car dealership and, after looking for some models, they sit down with the sales person who is eager […]
January 29, 2019

Five Billion Solutions – Still Not Enough

If you google the word solutions, you will find over four billion results, many of them from companies that specialize in providing solutions.  From fashion, to […]
September 25, 2018

A Prayer About Integrity

Perhaps you’ve noticed it at your doctor’s office, on the wall between the diplomas and other accomplishments. It’s a prayer called the Physician’s Prayer by Maimonides, […]
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