July 20, 2017
Published by Joe Kelemer at July 20, 2017
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It’s not really about the windows – is it?

I was at the home of a client, a very nice woman in her 60s and I asked her why she decided to get new replacement […]
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May 23, 2017
Published by Joe Kelemer at May 23, 2017
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Diagnostics: It’s all About Questions and Answers

You can take your car in for a diagnostic test to find out why it veers to the right, or your computer to an IT whiz […]
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February 3, 2017
Published by Joe Kelemer at February 3, 2017
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The Significance of Asking the Right Questions

People ask questions because they want to learn, they want to better understand someone or something. In business, we want to learn more about our customers, […]
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February 5, 2016
Published by Joe Kelemer at February 5, 2016
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Keeping Up with the Joneses… or Not

Let’s face it, when you are based in one geographic area for nearly twenty years, you are likely to run into a lot of people whom […]
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