What does uncertainty mean and why does it make us so uncomfortable? Uncertainty means not knowing what will come next. It’s unsettling, a bit scary and […]
“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” Donald A. Adams People […]
As customers, most people have had both good and bad experience with businesses, whether buying at a retail store, ordering in a restaurant or having home […]
Perhaps you’ve noticed it at your doctor’s office, on the wall between the diplomas and other accomplishments. It’s a prayer called the Physician’s Prayer by Maimonides, […]
Family businesses have thrived in America for many years. Consider the success of Wal-Mart, run by the Walton Family, or Ford Motors, run by the Ford […]
According to the Oxford English Dictionary “relevance” is defined as “the state of being closely connected or appropriate to the matter in hand.” We experience the […]
When you run a business, you make connections with people all the time, some of which develop into stronger bonds than others. What makes the difference? […]
People ask questions because they want to learn, they want to better understand someone or something. In business, we want to learn more about our customers, […]
The holiday season brings families together, if not always in person, certainly in our hearts and their thoughts. It’s a time in which families should put […]
Along with love, pleasure, anger and dismay, one of the characteristics we share, as human beings, is blame. It’s human nature to ask “Who did that? […]