customer satisfaction

April 27, 2018

The Best You Can Be

A young woman in Philadelphia took her car in for repairs and while she was waiting, the mechanic discussed a property across the street and how […]
February 5, 2018

Name, Not a Number: The Importance of Recognition

Have you ever been at a doctor’s office where you sign in and sit down, but nobody acknowledges you until they call for the doctor’s 3:30 […]
December 22, 2017

Some Feedback on Feedback

A friend of mine recently had his car repaired at a local repair shop. He was pleased with the work, but the situation then became a […]
March 24, 2017

Let’s Talk Empathy: It’s Important in Business

When you run a business, you make connections with people all the time, some of which develop into stronger bonds than others. What makes the difference? […]
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